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Frequently Asked Question

What is Zaverat.com & eRakhi.com ?
Zaverat.com & eRakhi.com is an online shopping facilitator for users in India and abroad for delivery of various products & services, mostly of Indian Origin. Specially in the category of Jewelleries & Silver Gift Articles with chocolates, cakes, flowers, sweets & greeting card

Where is Zaverat.com & eRakhi.com based?
Zaverat.com & eRakhi.com operates from Ahmedabad, India & London, England. All customer service issues are handled From London.

Where do you source the products from?
Zaverat.com enables merchants / vendors of quality products & services across India to display their products on our site. We have tie-ups with established merchants / vendors in their respective product category. We try to ensure that all our vendors maintain high quality standards to provide you the best of the products & services.

Should I register with Zaverat.com eRakhi.com ?
You do not need to register with with Zaverat.com You just need an paypal account to go with.


What is a shopping Cart?
The shopping bag is a virtual carry cart that displays the number of items you have chosen to purchase along with the total purchase amount.


How do I Cancel my order?

Please note that cancellations have to be made within a maximum 24 hours of placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email giving your order number.

In case we receive a cancellation e-mail and till that time the order has already been processed by us, the order cannot be cancelled. Zaverat.com  has complete right to decide whether an order has been processed or not.

The customer agrees not to dispute the decision made by Zaverat.com accept Zaverat.com decision regarding the cancellation.

In case you cancel the order of perishable products, the cost of the product will have to be borne by you. In all other items, a cancellation fee of 20% will be charged to cover the credit card transaction cost, and balance 80% will be returned.

How do I return an item?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

  • the item may be damaged during transit
  • or there might be a manufacturing defect
  • or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated timeframe as given below. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.

To get a replacement or return an item, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.

We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy

  • In case of all non-perishable items (except for custom-made items), the request for return / replacement shall be submitted within 3 days of receipt of the items.
  • There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
  • In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

In case of perishable items or custom-made non-perishable items, neither Zaverat.com nor our enabling partners will be able to accept any returns, replacement, or refunds of such items.


What Is The Lead-time For Delivery?

Orders from Zaverat.com are delivered quickly anywhere in the Gujarat.

  • Within Ahmedabad: 2 working days
  • Outside Ahmedabad: 4 working days

However, different products may have different delivery lead-times depending upon the vendors or the place of shipment. Also, the delivery is not attempted on Sundays and public holidays, since there is no courier service available on these days.

Are there any hidden costs such as delivery charges, taxes etc.?
Shipping charges are inclusive in the sales price for limited cities ONLY and there will be additional shipping charges for remote cities and towns. Based on the shipping address you select, if any additional shipping charges are applicable, it will reflect in your shopping cart while you check out before you make the payment. Octroi Charges and any other such entry tax would be collected from the consignee where applicable.

How do I know that delivery is complete?
An e-mail is sent to you informing that your order has been shipped / delivered along with the shipping details.

Are the items delivered as per the display on the Web Pages?
There may be slight variation in the gifts especially in perishable items like cakes, chocolates and flowers in looks. It will be similar to the pictures on the web; they will definitely match or exceed all the specifications in terms of weight, size, count and functionality.

Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

 

What if the recipient's address is wrong or the recipient no longer stays there?
Zaverat.com will inform you of such an eventuality. You can inform us to change the receiver's address within 24 hours of receiving our message, else your order will be cancelled & you need pay delivery charges again. All charges for the repeat delivery attempt at the corrected address will be collected from the consignee. But in no circumstances will the gift be changed, or in case of perishable commodities, will a fresh one be delivered.


Can I send some personalized message with the gift?
Yes, you can send your personalized message/greetings along with your gifts. Just type in your message in the message box in the order form. Your message will be printed and sent along with the gift.

What are the different payment options available @ Zaverat.com?
We accept all major Indian and International Visa, Visa Electron, American Express, Maestro & Master Cards. The authorization is done via an online, secure payment gateway by PayPal. We are in process of providing other payment modes as well Please check Payment Methods


Customer Services
For questions or suggestions related to Shopping, you can get in touch with our Customer Support Team by sending an email and we will be happy to assist you.


Concerns :-    ||   Delivery Time   ||   Your Credit Card Security   ||   Best Price Guarantee   ||
Guide :-    ||   How To Send Gifts To India   ||   How To Buy Jewelleries Online   ||   Various Payment Methods   ||
Business :-    ||   Sell Our Product on Your Website   ||   Sell Your Product on ZAVERAT.COM & in India   ||
Product :-    ||   Wholesale Product Inquiry   ||   Product Quality  ||   Our Manufacturing process of Jewellery through Movies ||
About Us :-    ||   About ZAVERAT.COM   ||   Our Services   ||   CEO's Portal   ||      ||   Jewelry Blog   ||   Jewelry Directory   ||

Gold and Pearl bracelets

Pearl bracelet designs are trendy and fashionable for many occasions. We use high quality freshwater pearls from all over the world. You will get a one of kind item if you choose a personalized handcrafted Pearl and gold bracelet. There is a large selection of unique pearl bracelets with many handmade designs.

We do not use anything below 22K. They would be too stiff. And they do not provide the proper shine. An extensive selection of gold bracelets made of solid 22K and 24K gold with many unique designs with some that are engravable and personalized. Gold bracelets are made of the highest quality gold. Only 14K and higher gold used by our designers. Enjoy free personalization on our engravable gold jewelry. The top pearl regions are Northern China, Japan, and the United States.

High quality natural gemstones

We purchase and trade in a wide range of high quality natural gemstones from around the world. Alloys that are composed of semi metals with metals are classified as sulfides but are sometimes listed as elements. For thousands of years, gold has been valued as a global currency, a commodity, an investment and simply an object of beauty. We personally select and purchase rough and cut stones.

They usually share similarities to other sulfides in their physical properties. These minerals are in the Selenides, the Tellurides, the Antimonides and the Arsenides Subclasses of the Sulfide Class. The main difference between elemental alloys and these semi-metal alloys is the presence of covalent bonding in these minerals as opposed to the strictly metallic bonding in pure metals and their metal alloys. Our specialty is top quality cutting.

Diamonds boast many features

Diamonds boast many features that make them stand out from other gemstones. Diamonds are now sold online at safe, reputable, and secure sites. The good news is that consumers need no longer purchase a diamond in a physical jewelry store. One of the best features is that they are naturally available in a wide range of colors, giving consumers many options when it comes to creating a customized piece of jewelry.

While individuals often pay more for a fancy gemstone, white diamonds with a slight hint of color will be less expensive than truly colorless diamonds. Clarity and weight are other important qualities when it comes to diamonds. The modern diamond comes in a wide range of prices, meaning that almost anyone can afford a diamond of some kind. Unlike the brown and yellow diamonds, blue diamonds are not as common in nature.


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Last Updated : 18/02/2019 10:59:07